Software Business Analyst, NJ area

Location : Mahwah, NJ (in-office)

Company : Our client

Our client reimagines business systems for established enterprises by building streamlined, automated, and fully customized software solutions. They help companies eliminate operational inefficiencies, accelerate workflows, and scale faster with the right digital infrastructure.

Our client is hiring a Software Business Analyst to translate complex business challenges into actionable software strategies. The ideal candidate brings experience with CRM platforms (Salesforce, Zoho, HubSpot, etc.), a sharp analytical mindset, and a drive to implement smarter systems that align with big-picture business goals.

This is an in-office role based in Suffern, NY

Remote or hybrid options are not available.

CRM Process Design : Analyze and design CRM workflows to enhance efficiency, visibility, and customer experience across departments

Requirements Gathering : Collaborate with stakeholders to define business needs and translate them into functional specifications for technical teams

Systems & Process Evaluation : Map current workflows and recommend technology-driven improvements to eliminate manual tasks and increase productivity

Solution Design : Partner with clients to design optimal software solutions that align with operational goals, technical constraints, and user needs

Documentation : Create detailed business requirements, process flows, and user stories to guide development and testing efforts

Testing & Validation : Conduct software testing to ensure solutions meet functional requirements and business expectations

Stakeholder Collaboration : Act as a liaison between non-technical stakeholders and software teams, ensuring clarity and alignment throughout the project lifecycle

Innovation & Best Practices : Stay current with CRM trends, enterprise software platforms, and automation strategies to bring proactive solutions to client needs

Qualifications

Proven experience in a business analyst or process design role

Hands-on experience with CRM systems (Salesforce, Zoho, HubSpot, or similar)

Ability to translate business processes into system requirements and process improvements

Strong written and verbal communication skills, especially in client-facing environments

Analytical mindset with a focus on problem-solving and continuous improvement

Why Join Our Client?

Innovative culture that values strategic thinking, speed of execution, and customized solutions that move business forward

Opportunity to work with industry leaders and play a critical role in high-impact transformation projects

Continuous learning and advancement opportunities in a fast-moving environment

Help streamline operations and optimize performance for businesses scaling to the next level

TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Third-party recruiters, please do not reach out for this role.