Customer Engagement Events Coordinator

Customer Engagement Events Coordinator

Location : New York Hybrid Working

Application Deadline : October 3rd

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.

About the Role

We are seeking a highly organized and proactive Coordinator for the Client Relations & Events Team to support in the planning, coordination, and execution of an annual program of customer events. The Customer Engagement Events Coordinator works in partnership with regional sales, editorial, and marketing teams to increase customer retention and loyalty and maximize lead generation and ROI on all executed events. Customer events include : North American Roadshows, events at conferences and other customer and prospect engagement activities.

Responsibilities :

• Assist in planning, coordinating, and executing client-facing events, including roadshows, receptions, meetings and webinars
• Support all stages of event planning including venue relations, contracts, budgeting, staging, materials production and team coordination across multiple departments
• Maintain internal, speaker and customer facing communications, including invitations, event reminders and planning meetings
• Track key results for each event in internal systems and communicate to key stakeholders
• Provide onsite support and coordinate each project on time and within budget
• Maintain relationship with stakeholders in Sales, Publishing, Marketing, Academic Affairs, Corporate Communications teams, etc. to support regional projects and events

Experience, Skills & Qualifications :

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below :

US Annualized Base Salary : $50,000 - $60,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following poster.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture, and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

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