Site Manager IV

Site Manager

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities :

• Manages and oversees all services contracted by the client at the assigned site by providing exceptional customer service and quality.
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive, and friendly customer environment.
• Manages budget, resource allocation, and forecasting tools to ensure the best possible use of resources and to plan and report budgetary expenses effectively.
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.
• Functions as a liaison between the client and CBPS.
• Prioritizes and schedules all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to ensure communication of corporate policies and goals.
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with company policy; evaluating performance; providing training and development opportunities; coaching and counseling staff.
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against company goals.
• Interfaces with the client, operations team, and corporate departments as necessary.

Qualifications :

Physical Demands :

What We Offer :

Come Join Our Team!