Customer Quality Engineer

Cypress HCMFort Mill, SC, US

14 days ago

Job type

Full-time

Job description

Job Description

Customer Quality Engineer

This exciting role will be responsible for leading customer-focused quality efforts to ensure satisfaction by managing root cause analysis, corrective actions, and continuous improvement. This role serves as the main point of contact for customer quality issues and oversees quality processes such as Return Material Authorizations (RMA) and Root Cause Corrective Actions (RCCA), ensuring alignment across departments like engineering, sales, and production. They are headquartered in the Fort Mill, SC area. The company is a leading designer and manufacturer of solar cells and PV Modules for the renewable energy industry. If you are an individual who loves to maintain quality systems and be customer facing, this role could be for you!

Responsibilities :

Lead site-level customer quality investigations and communication.
Supervise a team focused on finished product quality and customer standards.
Analyze quality data, warranty claims, and trends to drive improvement.
Ensure consistent execution of RMA and RCCA processes.
Present quality metrics and customer-facing reports.
Facilitate cross-functional problem-solving and implement corrective actions.
Support and enhance QMS processes tied to outgoing product quality.
Promote a culture of continuous improvement and customer satisfaction.

Qualifications :

Bachelor's degree in Engineering, Quality, or equivalent experience.

Minimum 2 years of related Quality Assurance or Customer Quality experience within a manufacturing environment.

At least 1 year in a supervisory or leadership position

Travel is required and is upon demand, depending on the customer need. Could be up to but not limited to 30%.

Must have Quality Engineer Certification.

Must have Green Belt (or higher) Certification.

Must be or have been a Certified Lead Auditor (cert doesn’t need to be active).

Traits such as customer-focused, action-oriented, analytical, and collaborative are preferred.

Relevant skills and software to be familiar with include the MS Office Platform (Word, Excel, PowerPoint), Root cause analysis (8D, 5-Why, Fishbone), SPC (Minitab, Excel), and QMS knowledge (ISO 9001).

Experience in the solar manufacturing industry is preferred.

Salary Range :

$80,000-105,000 per year depending on experience plus eligibility for a 10% annual bonus.

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Quality Engineer • Fort Mill, SC, US