Operational Support Lead Analyst

Operational Support Lead Analyst

The Operational Support Lead Analyst is a senior level position responsible for providing operations support services, including record / documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Lead Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities :

• Serve as technical authority for an area within the business providing advice and counsel related to the technology or operations of the business as well as provide operational assistance
• Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services
• Communicate regularly with all Operations teams and departments
• Maintain knowledge of Citi's operational procedures, best practices in business strategy and process / quality improvements in order to provide customized business solution recommendations to internal clients
• Analyze existing operational processes and apply creativity to complex situations, as needed
• Perform User Acceptance Testing and platform rollouts
• Lead projects across multiple Operations areas, serving as an analytical and / or procedural expert and coach lower level team members on operational processes
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and / or other team members

Qualifications :

6-10 years of experience

Experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes

Self-motivated and detail oriented

Proven organization and time management skills

Demonstrated problem-solving and decision-making skills

Consistently demonstrates clear and concise written and verbal communication skills

Education :

Bachelor's degree / University degree or equivalent experience

Master's degree preferred

Experience :

Banking Experience - knowledge of bank regulations such as E and Z Risk and Control experience Disputes and Mitigation experience GAP Analysis

Job Family Group : Operations - Core

Job Family : Operations Support

Time Type : Full time

Primary Location : San Antonio Texas United States

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.