Patient Experience Representative - Developmental Medicine

Patient Experience Representative - Developmental Medicine

The Division of Developmental Medicine (DDM) is one of the largest and most comprehensive divisions of its type in the United States. The mission of the DDM is to improve the lives of infants, children, and adolescents with developmental and behavioral conditions, and to support them and their families throughout their child's life span. As a Patient Experience Representative, you will work under close supervision to provide support to the administrative operations of Developmental Medicine and work to ensure the best possible patient experience by effectively coordinating services to patients and families.

Key responsibilities :

• Patient Encounter Management :
• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter

Check In / Check Out :

Administrative :

Minimum qualifications :

Schedule : 8 : 30am to 5pm Monday through Friday

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). Office / Site Location : Brookline Regular, Temporary, Per Diem : Regular Remote Eligibility : Onsite Only Pay Range : $19.06-$27.64 Hourly