Customer Representative Associate II

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Department of Labor - Bureau of Unemployment Compensation, Employer Services

Job Class Code : 6598

Grade : 13 (Administrative Services)

Salary : $17.30 - $23.95 (Hourly)

Location : Augusta

Are you a detail-oriented problem-solver with a passion for customer service?

The Maine Department of Labor, Unemployment Tax Division, is looking for a Customer Representative to support employers and payroll companies with reporting, eligibility, and compliance requirements. This role requires strong attention to detail as you'll be handling payments, data entry, and document management. You'll use your customer service skills to provide exceptional communication via phone and online support.

Enjoy the flexibility of a hybrid remote / in-office work schedule while making a meaningful impact in your community!

Primary Tasks

• Assist employers and payroll companies with reporting, eligibility, and compliance requirements in a phone queue and through an online portal.
• Account maintenance, data entry, processing mail, posting payments to employer accounts, and entering quarterly reports and corrections to previously filed reports.
• File and / or update standard documents and financial transactions, such as bankruptcies, foreclosures, securities, and liens.

Knowledge / skills required

MINIMUM QUALIFICATIONS : (Entry level knowledges, skills, and / or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework / training and / or experience.)

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

Contact Information :

Questions about this position should be directed to Samuel Denson at samuel.denson@maine.gov

Benefits of working for the State of Maine :

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including :

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note : Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.