Regional Custom Modeling Specialist

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Aurora (IL), United States

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Regional Custom Modeling Specialist

You will be part of our Operations Team in the area of manufacturing and repair systems of Technical Support & Education team. You will document and support the processes as well asparticipate in rollouts of our systems. Furthermore you will provide our manufacturing and repair facilities with technical support and training on equipment and production software.

Your tasks

• Provide second level technical and applications support for the manufacturing and service equipment and software
• Responsibility for creation and implementation of rollout plans for the introduction of specialized equipment at Group Companies and Distributors
• Train the local specialists and users how to operate and troubleshoot the equipment on-site or remotely
• Ensure minimal disruption to production caused by equipment or infrastructure malfunctions or operator errors
• Coordinate link to technical equipment specialists and operations team, and communicate technical issues, problems and suggestions for improvement

Your profile

• A bachelor's degree in Electronics or a related field, or an equivalent education in the technology sector
• A minimum of 3 to 5 years of hands-on experience in electronics or a similar technology field, including support and training
• Possess strong analytical skills, efficiency, and a strong focus on providing customer solutions and exceptional service
• Demonstrated ability to organize tasks effectively and prioritize them accordingly
• Fluent in both written and spoken English, with proficiency in Spanish being an advantageous asset
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Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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