Field Service Engineer - MR / CT / XR / UL

Join to apply for the Field Service Engineer - MR / CT / XR / UL role at Canon Medical Systems USA, Inc.

This position is remote and field-based. The selected candidate will be required to live in or near San Antonio, TX.

Responsibilities

• Install medical imaging equipment effectively and efficiently.
• Complete installation quality checklist.
• Perform preventive maintenance inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets, and other administrative paperwork.
• Maintain all assigned assets per company policies and procedures.
• Improve personal productivity by enhancing product knowledge through formal and on-the-job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and application questions.
• Capable of installing multiple products within one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• Perform and document FDA testing on assigned products.
• Keep current with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in one modality.
• Develop a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations; outside requests for non-routine information requiring tact or judgment are handled.
• Plan and own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
• Work on diversified tasks that involve a range of complex but standardized procedures. Semi?routine duties may involve solving frequent problems within standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• Develop service?selling skills.
• Work directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
• Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalate technical issues and inquiries as needed.
• Provide remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
• Monitor and analyze service alerts from customer scanners and resolve or escalates appropriately.
• Contribute to and generate knowledge articles per policies and procedures.

Qualifications

Pay Information : Min $74,000 to Max $119,600 annual equivalency (FSE) DOE

Seniority Level

Mid?Senior level

Employment Type

Full-time

Job Function

Information Technology

Industry

Medical Equipment Manufacturing

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