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Patient Access Associate 3

Patient Access Associate 3

Inova Health SystemAlexandria, VA, US
30+ days ago
Job type
  • Full-time
Job description

Patient Access Associate 3

Inova Oakville is looking for a dedicated Patient Access Associate 3 to join the team. This role will be full-time day shift from Monday Friday, 7 : 30 a.m. 5 : 00 p.m. (8 hour shift staggered start times).

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

  • Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement : Inova matches the first 5% of eligible contributions starting on your first day.
  • Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work / Life Balance : offering paid time off and paid parental leave

Patient Access Associate 3 Job Responsibilities :

  • Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
  • Accepts and provides direct / honest feedback between team members in a non-punishing manner.
  • Explains insurance benefits and patient liability through the use of appropriate communication methods / styles.
  • Supports scheduling activities by conducting pre-service activities such as insurance verification / submission.
  • Gathers information about customer complaints in a courteous and professional manner.
  • Troubleshoots individual admission issues in collaboration with other departments / staff.
  • Identifies and communicates payroll authorization and referral requirements.
  • Delivers an acceptable volume of work with high levels of accuracy.

    • Minimum Qualifications :

  • Education : High School Diploma or GED
  • Experience : 2 years of healthcare patient access experience or 2 years of experience in healthcare revenue cycle.
  • Certification : None

    • Preferred Qualifications :

  • Bilingual
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