Information Technology Specialist

Overview

This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00 / hr - $28.00 / hr

Pay Rate : $25 - 28 / hr on W2

Duration : 06+ Months (Possibility of Extension)

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs.
• Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install / Move / Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines.
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair.
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Qualifications

Education and Certifications

Seniorities

Employment details

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