Certified Phlebotomist / Patient Service CoordinatorNovellis Health • New York, NY, US
Certified Phlebotomist / Patient Service Coordinator
Novellis Health • New York, NY, US
1 day ago
Job type
- Full-time
Job descriptionPhlebotomy & Laboratory Support : Perform accurate and safe venipuncture and specimen collection; properly label, process, and prepare samples for laboratory submission following established protocols and infection control procedures. Patient Check-In & Check-Out : Greet patients, verify insurance and demographic information, collect co-pays, and ensure all necessary forms and authorizations are completed. Appointment Scheduling & Coordination : Schedule, confirm, and adjust patient appointments in coordination with providers, optimizing daily office flow and minimizing wait times. Patient Communication : Handle a high volume of patient calls with professionalism and courtesy; address inquiries regarding appointments, lab tests, and care instructions. Administrative Support : Maintain accurate electronic health records in the EMR system; ensure compliance with HIPAA and organizational standards. Clinical Support : Assist providers with basic clinical duties such as obtaining vital signs, preparing exam rooms, and managing patient flow when needed. Financial & Billing Support : Assist in collecting and recording co-pays, verifying insurance eligibility, and responding to billing-related questions. Patient Education & Follow-Up : Educate patients on lab procedures, aftercare guidelines, and follow-up instructions; ensure ongoing continuity of care. Certification in Phlebotomy from an accredited program (required) Proven experience in a medical office or outpatient setting performing phlebotomy and patient coordination tasks Proficiency with Electronic Medical Records (EMR) systems Strong attention to detail and organizational skills in a fast-paced environment Excellent verbal and written communication and customer service skills Ability to maintain patient confidentiality and professional composure at all times Team-oriented, dependable, and adaptable to changing priorities Bilingual in English and Spanish highly preferred Prior experience working in a multispecialty or diagnostic medical practice Familiarity with insurance verification, patient scheduling, and front office workflows
Job Description
Job Description
Benefits :
- FSA & Commuter Benefits
- 401(k)
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
We are seeking a skilled and compassionate Certified Phlebotomist / Patient Service Coordinator to join our growing multispecialty private practice. In this vital role, you will support both clinical and administrative operations to provide patients with a seamless, professional, and caring experience. This is a fully in-person role requiring travel between our Brooklyn and Queens offices.
The ideal candidate is detail-oriented, reliable, and patient-focused, with excellent communication skills and the ability to thrive in a fast-paced healthcare environment.
Primary Responsibilities
Required Skills and Qualifications
Preferred Qualifications
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Patient Service Coordinator • New York, NY, US