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SENIOR MANAGER, TECHNOLOGY SYSTEMS (CRM)

SENIOR MANAGER, TECHNOLOGY SYSTEMS (CRM)

American Academy of NeurologyMinneapolis, MN, United States
30+ days ago
Job type
  • Full-time
Job description

SENIOR MANAGER, TECHNOLOGY SYSTEMS (CRM)

What you'll do.

As the Senior Manager, Technology Systems, you will be the driving force behind the seamless integration and strategic optimization of our technology platforms-most notably, our CRM system. In this pivotal role, you'll bridge the gap between technology and business goals, ensuring our systems empower teams to work smarter, make better data-driven decisions, and deliver exceptional results. Your leadership will shape how we leverage technology across the organization, boosting user adoption, enhancing satisfaction, and unlocking the full potential of our digital tools.

Please review the attached job description for full details. If viewing from an external site, please visit https : / / www.aan.com / about-the-aan / work-at-the-aan .

Who we are.

Join a diverse community of fun, energetic, and dedicated employees and members who are committed to supporting neurologists worldwide in providing exceptional care to their patients. The AAN's vision is to be indispensable to our members, and we continue to embrace our values of Community, Leadership, Well-being and Diversity, Equity, and Inclusion. Together, we pursue our mission to enhance member career fulfillment and promote brain health for all.

The AAN, founded in Minneapolis in 1948, supports and represents more than 40,000 neurologists and neuroscience professionals worldwide who provide crucial patient care, seek new cures and treatments for brain disease and work to ensure patient access to the right care. Our headquarters is in a stunning, energy-efficient office, located in downtown Minneapolis's dynamic Mill District, and our public policy office is near the action on Capitol Hill in Washington, DC. Both locations offer easy access to light rail, major bus lines, parking options, walking / biking paths, and a myriad of dining and entertainment choices, making it a vibrant hub for everyone.

What we look for.

Education :

  • Bachelor's degree in IT, IS, Engineering, Software Development, or related field is required

Experience :

  • Minimum 5 years' experience in CRM strategy, Salesforce administration, or related fields is required.
  • Minimum 3 years' supervisory experience managing CRM teams and digital transformation initiatives is required.
  • Equivalent combination of education and experience beyond the minimum requirement may be substituted for qualification requirements.
  • Additional Knowledge, Skills and Abilities :

  • Expertise in Salesforce CRM (Sales Cloud, Service Cloud, Experience Cloud, and integrations) required.
  • Experience leading CRM adoption and training programs at scale required.
  • Excellent stakeholder management and change leadership skills required.
  • Strong knowledge of data management, reporting tools, and AI-driven CRM enhancements preferred.
  • Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, or Architect) are preferred
  • Travel Requirements : Minimal travel required - approximately 5%.

    Location : Minneapolis, MNand is identified as hybrid (required to work in the office with the ability to work remotely part of the week)

    Schedule : Some evenings and weekends required

    What we offer.

    Our excellent benefits package that works as hard for you as you do for us.

  • Thrive at Work and Beyond
  • Flexible work arrangements

  • Generous PTO & holidays
  • Comprehensive wellness programs
  • Paid parental, family, and bereavement leave
  • Benefits to Secure Your Future
  • Competitive salary & incentive program

  • 10.5% 401(k) contribution & financial planning resources
  • Paid life, and both long- and short-term disability insurance
  • Benefits to Grow With Us
  • Tuition reimbursement

  • Professional development opportunities
  • Diversity, Equity, and Inclusion training programs
  • Monetary years of service recognition awards
  • Feel Recognized & Connected (Culture & Community)
  • Employee awards & peer recognition to celebrate excellence

  • Team-building events & company celebrations to foster connections
  • Diversity, Equity & Inclusion initiatives to create a culture where everyone belongs
  • Volunteer days & charitable giving programs to make an impact beyond the workplace
  • Health & Happiness (Medical, Dental, Vision & More)
  • Comprehensive health coverage with medical, dental, and vision plans

  • Telemedicine & mental health resources for accessible care
  • Onsite workout facility, gender-neutral restroom, wellness and lactation rooms
  • Transportation subsidy
  • Flavored waters & on-site fitness
  • Great Location : Our headquarters is a beautiful, energy-efficient office in Minneapolis, MN. Our headquarters is in a stunning, energy-efficient office, located in downtown Minneapolis's dynamic Mill District, and our public policy office is near the action on Capitol Hill in Washington, DC. Both locations offer easy access to light rail, major bus lines, parking options, walking / biking paths, and a myriad of dining and entertainment choices, making it a vibrant hub for everyone.

    Great People in Great Careers : The AAN offers talent opportunities in the fields of Administration, Accounting, Marketing, Communications, Digital Development, Event Planning, Social Media, Research, Health Policy, Information Systems, Project Management, and more.

    ADDITIONAL RESOURCES

    View our press room , conferences , world-renowned guidelines , social media channels , patient and caregiver magazine , and most recent Annual Report .

    Technical Support

    Consider these troubleshooting options if you encounter issues with submitting your application :

  • Be sure you are using the most updated version of your web browser.
  • ADP does not support the browser Microsoft Edge.
  • Complete your application in a timely manner or save it to finish later. If the system thinks that you have idled out of your session, this can affect your application being submitted correctly.
  • Make sure all attachments added to your application are converted into a supported file type (.PDF, .DOC, .DOCX).
  • If you need assistance with completing our online application process, contact employment@aan.com .

    The American Academy of Neurology is an equal opportunity employer.

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    Manager Crm • Minneapolis, MN, United States

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