Nursing Intake Specialist

Job Title
Nursing Intake Specialist

Location
CSI Plano TX

Additional Location(s)

Employee Type
Employee

Working Hours Per Week
40

Job Description

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.

Summary

The Nursing Intake Specialist is responsible for initiating the first contact between the nursing team and patient. The specialist will work with Nursing Management and Nursing supervisors to coordinate new patient initial visits and complete post-infusion assessments. Participates in Quality Improvement Projects as directed. The specialist will attend to the patient's needs with utmost patience, care, compassion and understanding.

Location: Plano, Texas
Schedule: Monday - Friday; 8:30am - 5:00pm (100% On-Site)
Pay Range: $24.00 - $38.00/hour (DOE)

Essential Duties and Responsibilities

Include the following. Other duties may be assigned, as necessary.

Responsibilities

• Conduct a phone interview with new patients upon pharmacy initiation to schedule.
  
• Introduce the patient to appropriate supervisor, providing their name and phone number.
  
• Provide a brief overview of home infusion visits.
  
• Gather details regarding patient scheduling needs (i.e., patient preferred schedule dates/times, etc.)
  
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  
• Documents current clinical data on the patient's profile as appropriate.
  
• Collaborates with other referral stages, such as Intake Prep, Patient Care Coordination, Pharmacist Verification to ensure complete patient care.
  
• Conducts disease specific clinical assessments, as applicable.
  
• Maintains continuity among teams by documenting and communicating actions, irregularities, and continuing needs.
  
• Maintains patient confidence and protects operations by keeping information confidential.
  
• Provides high quality services to the home-care patient and the home-care referral source.
  
• Consistently represents the company in a professional manner.
  
• Maintains effective working relationship and cooperate with all personnel in the Company.
  
• Adheres to the Company's compliance requirements as stated in the policy and procedure manual and all other related policies.
  
• Performs other duties and responsibilities as assigned.
  

Qualification Requirements

The incumbent is expected to conduct all communication and assignments professionally with peers, supervisors, subordinates, vendors, customers, and the public.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
  
• Must possess the ability to multi-task and frequently change direction.
  
• Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile.
  

Basic Qualifications

• Prior work experience in healthcare, preferably in a similar environment (long-term care, acute care, or related setting).
  
• If a Licensed practical/vocational nurse must have an active licensure
  
• Must possess the ability to make independent decisions, when necessary
  
• Strong interpersonal skills to work tactfully with a team of inter-disciplinary professionals, residents, family members, visitors, government agencies, and the public.
  
• Must be able to interpret and implement the programs, goals, objectives, policies, and procedures of
  
• Basic level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
  
• Basic level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
  
• Basic level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
  

Education and/or Experience

• Licensed Practical/Vocational Nurse with current state licensure OR equivalent experience in a healthcare setting (non-clinical role).
  
• Bilingual (English/Spanish) preferred.
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

CSI Pharmacy is an Equal Opportunity Employer