Customer Service Representative - Spanish Speaking

Job Description

Job Description

Essential duties and Responsibilites :

• Learns and maintains knowledge of current patient database and billing system
• Has proper phone etiquette and represents VieMed in a professional manner
• Obtains patient demographic and health insurance information; collects co-pay if appropriate
• Enters patient information into the computer system
• Verifies & records insurance benefits
• Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients / family and Co-Workers.
• Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure.
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
• Communicates appropriately and clearly to Manager, and other supervisors
• Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit
• Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary’s activities reflect due consideration for the needs of the facility and staff
• Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice.
• Manages and operates computer equipment safely and correctly.
• Completes other duties, as assigned

Minimum Qualifications :

Physical Demands :

Competencies :

You will be expected to work during normal business hours, which are Monday through Friday, 8 : 00 a.m.– 5 : 00 p.m. Please note this job description is not designed to cover and / or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.