Front Desk

Job Description

Job Description

Do you make a GREAT first impression?

Do you NEVER meet a stranger?

If so, HealthCARE Express is looking for reliable, energetic, and outgoing individuals to join our D.O.F.I. team !

"D.O.F.I.?" That stands for Director of First Impressions - and that's exactly what this position is all about.

As the face of our company, the front desk team plays a vital role in the patient experience and overall success of our clinics. We're looking for someone who brings positivity, professionalism, and purpose to every interaction.

RESPONSIBILITIES :

Greet patients and verify information in our computer system

Provide assistance and information when requested

Answer phone calls promptly and courteously

Monitor and replenish clinic forms as needed

Maintain accurate patient accounts, including cashiering, posting charges, and printing receipts

Scan patient documents and reports into the system

Ensure strict confidentiality of all patient information

Verify insurance and address patient concerns professionally and promptly

Maintain a professional and friendly demeanor with patients and team members

Be flexible and open to cross-training in other areas

Take on additional responsibilities outside the normal scope when needed

Observe, identify, and act on opportunities to help us move forward and grow

Support our vision, mission, and values through all job duties

What We're Looking For :

We're looking for someone who is highly organized, values confidentiality, and thrives in a fast-paced environment. You should have strong communication and customer service skills and feel confident using computers. Experience in a clinical setting and a basic understanding of HIPAA are helpful, but a great attitude and willingness to learn are just as important. Most of all, we want someone who genuinely enjoys helping others and being part of a team that's passionate about making a difference.

Position Details :

Pay : $15.00+ / hour (based on experience)

Hours : 30+ hours per week; schedule may vary

Benefits Include :

Health Insurance, Dental, Vision, Life Insurance, Short- & Long-Term Disability, Accident & Critical Illness coverage, Benefit Time Off, and Bereavement Leave

At HealthCARE Express, we don't just offer jobs - we build careers. We're proud to foster a culture that promotes personal growth, celebrates wins (big and small), and makes work both meaningful and fun. From monthly themed dress-up days to a team-driven environment that thrives on innovation, this is a place where you can truly grow. With 16 urgent care clinics, a specialty clinic, and a medical billing department across Texas, Arkansas, Oklahoma, and Louisiana, there's never been a better time to join us.

Make a lasting first impression. Join our team today!