Patient Service Representative

• Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
  
• Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
  
• Instruct patients in completing medical history and information forms; review and correct account details as needed.
  
• Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
  
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
  
• Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
  
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
  
• Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.
  
• Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
  
• Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
  
• Maintain and balance cash drawers; reconcile daily transactions.
  
• Protect patient privacy and confidentiality in accordance with HIPAA standards.
  
• Maintain a clean, organized, and professional front-office environment.
  

Education:

• High school diploma or GED required.

• None required.

• Comprehensive benefits package including medical, dental, and vision plans.
  
• 100% employer-paid life insurance.
  
• 401(k) retirement plan with employer Safe Harbor contribution and additional discretionary profit sharing.
  
• Benefits effective on your hire date (for full-time employees).
  
• Generous paid sick and vacation time.
  
• Seven paid holidays annually.
  
• Opportunities for growth and advancement.
  
• Employee referral reward program.