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Cable Service Technician

Cable Service Technician

Madison Telecommunications IncMetro, SC, United States
18 days ago
Job type
  • Full-time
Job description

Description : MVR Guidelines

SUMMARY

Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers.

Important information :

  • Work Type : In-person only (remote work not available).
  • Residency : Applicants must live within daily commuting distance. No relocation assistance is provided.
  • Compensation : U.S.-based employment only; pay in U.S. Dollars.

DUTIES & RESPONSIBILITES

  • Working for FHG requires travel if other markets are in need.
  • Complete all installations according to company and industry standards.
  • Accurately complete daily reports and paperwork.
  • Acquire and return equipment as directed.
  • Maintain tools and vehicles; report any maintenance issues.
  • Communicate with Dispatch on arrivals, departures, and any delays.
  • Maintain a clean and organized work vehicle and immediately report maintenance issues to the Fleet Manager, if operating a company vehicle. Job requires local travel 100% of the time.
  • Technical development training / certification is required; successful completion is mandatory to remain an active employee.
  • Follow all company & OSHA safety rules.
  • Other duties as assigned.

    • PGM25

    Requirements : Competencies

  • Technical Proficiency : Possess a strong understanding of cable systems, including installation techniques, troubleshooting methods, and maintenance procedures.
  • Problem-Solving Skills : Ability to identify and resolve technical issues efficiently, using critical thinking and analytical skills.
  • Customer Focus : Dedication to providing excellent customer service, addressing customer needs, and ensuring satisfaction.
  • Communication Skills : Clear and effective communication with customers, team members, and supervisors, both verbally and in writing.
  • Attention to Detail : Thoroughness and precision in performing installations, conducting tests, and maintaining records.
  • Adaptability : Flexibility to work in various environments and adapt to changing priorities or challenges.
  • Safety Consciousness : Commitment to following safety protocols and regulations to prevent accidents and ensure a safe working environment.
  • Teamwork : Ability to collaborate with colleagues, share knowledge, and contribute to the overall success of the team.
  • Continuous Learning : Eagerness to stay updated on industry advancements, new technologies, and best practices through ongoing training and self-education.

    • SKILLS

  • Install residential / commercial video, HSI, CDV, HSD installation knowledge (training provided).
  • Strong customer service, time management and communications abilities.
  • Due to the nature of our customer base, fluency in English (speaking and understanding) is required.
  • Read and interpret operating instructions and procedures.
  • Basic math, computer, and troubleshooting skills. (Navigating and adjusting operating systems).
  • Ability to identify and troubleshoot CATV technical difficulties.
  • Manage time effectively, efficiently, and work independently.

    • EDUCATION / QUALIFICATIONS

  • High School or GED preferred.
  • Be at least 21 years old.
  • Hold a valid drivers license.
  • Have a minimum of three (3) years of driving history.
  • Maintain an acceptable Motor Vehicle Record (MVR) with no major violations is required. Note : Insurance carriers may review up to seven (7) years of driving history to determine eligibility.
  • Due to the sensitive nature of our work inside customers homes and businesses, all applicants must pass a comprehensive criminal background check. Felony convictions will result in disqualification. Misdemeanors will be evaluated individually; however, offenses involving theft, assault, battery, or drug distribution within the past seven (7) years will result in disqualification.

    • COMPENSATION

  • Paid hourly, with a potential production bonus based on work completed, experience, certifications, quality of work, punctuality, professionalism, and adherence to company standards.
  • Benefits offered include Health, Dental, Vision, Long Term and Short-Term Disability Policies, Life Insurance (Company paid and optional voluntary), Aflac plans, and a 401(k) with a company match.

    • PHYSICAL REQUIREMENTS

  • Lift up to 100 lbs., climb ladders (up to 28 ft.) and work at heights.
  • Use hand tools.
  • Frequent stooping, bending and twisting required.
  • Work indoors, outdoors, in confined spaces, and while exposed to varied weather.
  • Drive during all weather conditions, daytime and nighttime.
  • Madison Telecommunications is a Drug-Free Workplace. Pre-employment, post-accident and random drug screenings are mandatory.

    • PI2f805fbf1838-31181-34672504

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