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Customer Service Supervisor (Fort Worth)
Customer Service Supervisor (Fort Worth)CornerStone Professional Placement • Fort Worth, TX, US
Customer Service Supervisor (Fort Worth)

Customer Service Supervisor (Fort Worth)

CornerStone Professional Placement • Fort Worth, TX, US
1 day ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description

Customer Service Supervisor

Location : Fort Worth, TX (Onsite)

Schedule : MondayFriday, 8AM5PM

Pay : $75,000$85,000 annually BOE

Duration : Full-time, Direct Hire

Overview

A well-established organization in Fort Worth is seeking a Customer Service Supervisor to lead and develop a team focused on delivering exceptional service and operational efficiency. This role oversees day-to-day customer operations, ensures compliance with internal quality standards, and supports continuous improvement initiatives. The ideal candidate has a strong background in customer success or service management, ERP / CRM systems, and team leadership.

Responsibilities

  • Supervise, train, and coach a customer success team to meet performance goals and maintain service quality
  • Oversee accurate and timely order entry, fulfillment, and invoicing (manual and EDI 850 / 855 / 856 / 810 / 820 / 852 transactions)
  • Partner with logistics providers and carriers to resolve shipping, consignment, and delivery issues
  • Manage returns (RMAs), credit / rebill requests, and customer complaints in compliance with internal standards
  • Maintain accurate documentation, SOPs, and training materials to ensure consistency and audit readiness
  • Collaborate cross-functionally with Finance, IT, and Quality teams to enhance integration and process alignment
  • Analyze performance metrics (KPI and Non-Compliance) and recommend improvements to increase efficiency
  • Support professional development and career growth within the team

Qualifications

  • 35 years of experience in a customer service or customer success leadership role
  • Demonstrated supervisory experience in a growing team environment
  • Strong knowledge of ERP systems (Microsoft Dynamics GP or SAP S / 4HANA) and CRM tools (Salesforce preferred)
  • Robust EDI experience (850, 855, 856, 810, 940 / 945, 820, 852)
  • Excellent communication, organizational, and problem-solving skills
  • High attention to detail with the ability to manage multiple priorities effectively
  • High school diploma or equivalent required; Associate or Bachelors degree preferred
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    Customer Fort Worth • Fort Worth, TX, US