AI Deployment Specialist

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Intercom is the AI customer service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

It’s an exciting time in the customer support industry – Intercom and specifically Fin AI Agent is transforming the way our customers do business and driving innovation to their support model. The Professional Services team is crucial to this process and we pride ourselves on the level of partnership our customers receive. Whether purchasing Intercom for the first time, expanding Intercom use to a new team, or adopting new features, customers want trusted advisors to guide them through the process.

As an AI Deployment Specialist at Intercom you’ll...

• Act as the main product expert during our customer’s deployment of Fin AI Agent for Customer Support
• Partner with the Professional Services team, Sales, and Customer Success to deliver the best possible experience for new clients
• Facilitate discovery of complex customer objectives and requirements, translating them into deployment plan items
• Work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to complete them
• Execute tailored AI‑first customer service strategies based on customer goals and drive product adoption of our AI features
• Help drive the success of the Professional Services Team by exceeding the measured Key Performance Indicators for your project portfolio
• Collaborate with our Customer Support and R&D teams to coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
• Collaborate with our Customer Education Team to ensure our self‑serve materials are up to date and best in class

What skills do I need?

Bonus skills & attributes

Benefits

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. Employees are expected to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is not to advocate on behalf of the company or our employees on any social or political topics in internal or external communications. We respect personal opinion and expression on these topics on personal social platforms in personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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