Bilingual Customer Services Representative

Job Description

Job Description

Job Description

IBI Healthcare is hiring a Bilingual Call Center Representative (Spanish-English) to join our growing team in Loganville, GA (Onsite).

Check out our website : https : / / www.ibihealthcare.com

Your Role

Manage high-volume inbound and outbound patient calls with professionalism and care

Schedule appointments for new and existing patients, including procedures and follow-ups

Identify patient needs quickly and direct them to the correct department or provider

Document call details accurately in EMR (AthenaHealth preferred)

Ensure patients are informed, supported, and confident in their care journey

Convert qualified leads into scheduled appointments by effectively communicating service value

Monday–Friday schedule. No weekends, no holidays, no on-call

What We're Looking For

Passionate & Curious : You genuinely care about patient experience and always seek ways to improve

Experienced : Minimum 2 years in a high-volume call center, ideally within a healthcare setting

Strong Sales Background : You’re confident in closing calls and converting leads into appointments

Patient-Focused : You lead with empathy and ensure patients feel heard and supported

Proactive : You take initiative, think ahead, and solve problems with minimal direction

Bilingual : Fluent in both English and Spanish (required)

Tech-Savvy : EMR experience, especially AthenaHealth, is a strong advantage

Strong Communicator : Clear, concise, and professional in all written and verbal communication

Why Join Us?

No night shifts, weekends, or holidays

Supportive, collaborative work culture

Fast-paced environment with visible impact and recognition

Room for growth in one of the fastest-growing surgical practices in the Southeast

Who We Are

At IBI Healthcare, we deliver high-quality, accessible, and affordable surgical care solutions. From incisionless acid reflux treatments to life-changing weight loss procedures, we are leaders in minimally invasive and non-invasive surgery. Our mission is to transform lives through expert care and innovation.

As a physician-led surgical group, our vision is to become the most respected and successful surgical practice in the United States—for our patients, partners, and team members.

Because!!

Fastest-growing surgical practice in the Southeastern U.S.

Highly collaborative teams across clinical and administrative functions

A purpose-driven culture where your contributions are recognized

Work that makes a real difference in people’s lives every day

IBI Healthcare is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Note : IBI Healthcare does not accept unsolicited resumes from recruiters or third-party agencies. No fees will be paid to agencies that submit candidates without prior agreement.