Med Spa and Plastic Surgery Lead Coordinator

Job Description

Job Description

About Us :

A premier plastic surgery practice dedicated to delivering world-class results and an exceptional patient experience. We are looking for a motivated and personable MedSpa and Plastic Surgery Lead Coordinator to join our team. This role is critical in managing new patient inquiries, nurturing leads, and ensuring a seamless consult booking process.

Position Overview :

The Lead Coordinator serves as the first point of contact for potential patients and plays a vital role in guiding them through the consultation journey. You will be responsible for timely lead follow-up, patient education, and maximizing conversion rates from inquiries to booked consultations.

Key Responsibilities :

• Respond promptly and professionally to all new patient leads (phone, email, online forms, social media).
• Build rapport with prospective patients while educating them about our services, procedures, and consultation process.
• Track and manage leads using the practice’s CRM or patient management system.
• Proactively follow up with potential patients to address questions, concerns, and scheduling needs.
• Maintain consult and surgery booking targets by maximizing lead conversions.
• Collaborate closely with the patient care team to ensure a smooth handoff and exceptional patient experience.
• Provide regular reports on lead activity, conversion rates, and areas for improvement.

Qualifications :

How to Apply :

Please send your resume and a brief cover letter detailing your relevant experience and why you’d be an excellent fit for this role.