Customer Support Specialist I

Description

The Customer Support Specialist works with our Operations team to assist in providing top quality

customer support to all Certrec customers. The Customer Support Specialist reports directly to the

Customer Support Supervisor.

Essential Functions

The essential functions of the Customer Support Specialist include, but are not limited to :

• Identifying problems / issues within Certrec Products (terminology, bugs, enhancement, interface, paradox, security, redundancy, procedural, consistency, accuracy, marketing).
• Answering phones, accepting deliveries, answering door.
• Supporting all inbound support@certrec.com emails.
• Supporting all inbound Certrec Support chat.
• Supporting all inbound Certrec telephone calls.
• Assisting Certrec employees with website usage and reports of issues, if needed.
• Preparing USA materials.
• Formatting various documents and monitoring them through the review process.
• Assisting external Project Managers, as instructed.
• Preparing and processing contractor agreements.
• Learning and staying current on all Certrec websites and products.
• Assisting in developing current customer relations and facilitating new ones.
• Assisting the Customer Support Supervisor and with tasks in other departments, as needed.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform this list of

essential functions

Required Education and Experience

Skills, Knowledge, and Abilities

Background Requirements and Work Authorization

Physical Demands

Qualifications

Education Associates (required)

Experience 2-4 years of related work experience. (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.