Shift Lead

Job Description

Job Description

The Shift Lead at TA Travel Center plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.

Key Responsibilities :

• Supervision : Oversee daily operations during the shift, ensuring staff members are on task and performing well.
• Customer Interaction : Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly.
• Staff Training : Train, mentor, and support new employees, helping them integrate into the team and understand store procedures.
• Inventory Control : Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks.
• Cash Handling : Manage cash registers and financial transactions, ensuring accuracy during shifts.
• Health and Safety : Enforce safety protocols and regulations to ensure a safe shopping environment.
• Reporting : Communicate effectively with management about any operational issues and staff performance.

Requirements

Physical Requirements :