Referrals Coordinator

The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for a full-time Referrals Coordinator to add to our team.

Why AERC?

AERC-MN is an established and renowned AAHA-accredited emergency and specialty hospital that is 100% owned by local veterinarians. With two, 24 / 7 facilities in the Twin Cities area, we build meaningful relationships with our community by treating one another with kindness, dignity, and respect.

We offer excellent compensation and benefit packages, and our company culture emphasizes a healthy work / home / family integration. We are generous with our high fives and encourage one another to think outside the litter box when it comes to problem-solving. We believe that mistakes are simply purr-fect opportunities to learn, and that difficult cases help us grow our skills and knowledge.

If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team

Role Title : Referrals Coordinator

Department : Referrals

Shift : Monday - Friday (8am - 4pm)

Benefits : Medical & dental insurance provided with generous employer contribution. Short & long-term disability, life insurance, telemedicine, and EAP provided at no additional cost to you. PTO accrual based on tenure. Stipends are available for uniforms, continuing education, and dues.

The primary function of the Referrals Coordinator is to provide continuity and quality in service to referral clients and referring veterinarians through communication, client service and follow through. The position provides support to the specialty department and works closely with them to provide stellar client service to both patient owners and referring hospitals. The Referrals Coordinator also provides backup to the call center staff in answering phone calls, questions, and triaging when appropriate. Additionally, the Referrals Coordinator is expected to promote professional growth through education and learning opportunities. This position will report directly to the Referrals Support Team Manager.

Your Skills & Experiences : Who are we looking for?

Teamwork and Development

• You are proactive, supportive, and collaborative.
• You share knowledge, promote positivity, and take personal responsibility for your professional development
• You are eager to recommend process improvements, as well as value opinions that may be different than yours
• You seek and value open, honest communication and constructive feedback in a timely manner
• Strong problem-solving abilities and be adept at multitasking, with the flexibility to reprioritize or delegate tasks as needed in a fast-paced environment
• Organizational skills are necessary to manage appointment setting and ensure smooth communication with specialty departments

Client Service

Continued Professional Development

How to Apply :

If you think this job aligns with your skills, then submitting an application is simple. Good luck!