Manager Clinical Care Experience Operations- Patient Experience, Corporate, FT, Day

Inspire health. Serve with compassion. Be the difference.

Job Summary

The Manager Clinical Care Experience Operations (safety, quality, infection prevention, patient experience, patient advocacy) is an integral member of the Clinical Care Experience department with the responsibility of operationalizing system strategy at the local level and across the continuum of care. This position reports to the Executive Director of a specific functional area (safety, quality, infection prevention, patient experience OR patient advocacy). This positions primary role is to ensure the local functional partners for (safety, quality, infection prevention, patient experience and patient advocacy) develop and mature their skills and execute on the Pulse clinical operating system. This position collaborates with key stakeholders to manage and implement projects system-wide. This role requires experience in using applicable data and continuous improvement best practices and methodologies to identify gaps and lead measures to drive improvement within their functional area. The position requires knowledge of project management and continuous improvement techniques and skill in leading through influence.

Accountabilities

Project Management : Manage large scale projects from inception to implementation, involving key stakeholders in the process and using current Project Management methods. Follows project schedule and work plan, making adjustments and updating key stakeholders with on time completion. Stays current on PM best practices. - 25%

Continuous Improvement : Understands and utilizes continuous improvement best practices to identify gaps and leading measures to drive improvement in patient experience across the continuum of care. Helps to standardize processes across the system and within their functional team. Stays current on continuous improvement best practices. - 25%

Understands functional area data analytics and best practices in the industry. Solves problems creatively.Uses and can train teams on functional area digital solutions and applications. Follows all Joint Commission, CMS, other regulatory, legal and risk guidelines. - 20%

Support : Empowers, supports and develops the functional teams and leaders across the organization in operationalizing system strategy. Champions and models One Prisma Health's mission to provide human centered care, providing a psychologically safe environment for the teams. Maintains strong interpersonal skills and demonstrates leading through influence. - 20%

Develops presentations and content that clearly links Pulse clinical operating system strategy to functional activities. Effectively presents data and strategy to leaders and caregivers.- 10%

Supervisory / Management Responsibilities

Job has direct and / or indirect supervision of team members that may include final budget authority, hire / termination authority, performance appraisal responsibility and disciplinary authority. Job will be considered a member of management staff at Prisma Health or affiliate and will have direct reports.

Minimum Requirements

Master's Degree - Business, Organizational Development or Clinical

Minimum 5 years of experience in roles related to safety, quality, infection prevention, patient experience, patient advocacy. Preferred experience with performance improvement, project management and / or change management in healthcare. Experience in leading large scale project design and implementation preferred.

In Lieu Of

In lieu of Master's Degree, minimum 7 years' experience in a healthcare setting in roles related to safety, quality, infection prevention, patient experience, or patient advocacy required. Experience in performance improvement, project management and / or change management preferred. Experience leading large scale project design and implementation preferred.

Knowledge, Skills or Abilities

Licensure related to functional area (safety, quality, infection prevention, patient experience or patient advocacy) preferred.

Six sigma certification preferred.

Project Management certification preferred.

Knowledge and experience with utilizing continuous improvement methodologies preferred

Experience in leading large scale project design and implementation preferred

Experience working in a healthcare environment

Basic computer skills with proficiency in word processing, spreadsheets, and databases

Mathematical skills

Knowledge of office equipment (fax / copier)

Work Shift

Day (United States of America)

Location

Corporate

Facility

7001 Corporate

Department

70019186 Clinical Care Experience - Patient Experience

Share your talent with us! Our vision is simple : to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.