Senior IT Specialist (Service Desk)

Job Description

Job Description

Hello Professionals,

This is Meba Laitstep, from NYC IT Inc . I am writing to you regarding the Senior IT Specialist (Service Desk) position .

I have mentioned the job Description below for your review. Please let me know if you are

Interested send me your most up-to-date resume, including your expected hourly rate , along with your Work Authorization .

As this is an urgent business requirement, we would greatly appreciate your prompt response.

Position Details

Job Title : Senior IT Specialist (Service Desk)

Location : Brooklyn, NY - Onsite

Duration : 30 Months

Client : Government Client

Rate : $55-65 / hr.

Position Description / Daily Tasks and Responsibilities :

• Monitor / oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems are operational.)
• Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now
• Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation
• Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur.
• Triage and resolve user access issues.
• Provide direction to agency for submitting tickets, requesting training and locating resources offered by ITS .
• Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and / or vendor support (when available) for assistance.
• Provide basic how to instruction to users for common desktop functionality / software issues, and for establishing video conference calls and use of technology to present or share information.
• Collaborate with OASAS Office Services team as necessary to resolve agency office related support issues that fall under their purview.
• Respond to all incoming help calls as they are received.
• Provide technical assistance (person-to-person) to all users.
• Travel to nearby locations to participate in required technical training

Mandatory Qualifications :

Desired Qualifications :

Best Regards,

Meba Laitstep

IT Recruiter || NYC IT Inc.

M / WBE Certified

Email : recruiter@nycitinc.com

LinkedIn : linkedin.com / in / meba -laitstep-b5b745192