Client Liaison - TX or OH

Client Liaison - TX Or OH

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance

Primary Purpose

To assist the client and client management with human resources (HR) or union issues regarding client claimants to follow-up and resolve high exposure and difficult claims or union representative issues; to resolve benefit representative or client management issues; to represent the client in health and welfare issues during committee meetings; and to work on special projects and with work groups including claim intake, case management and quality review.

Essential Functions and Responsibilities

• Assists the client and client's management team with HR or union issues regarding client's claimants; tracks and documents contacts.
• Follows up and resolves high exposure and difficult claims or HR / union representative issues.
• Represents the client in health and welfare issues during committee meetings.
• Provides problem solving and conflict resolution with client.
• Sets expectations with client.
• Works on special projects and with work groups including claim intake, case management and quality review.

Additional Functions and Responsibilities

Performs other duties as assigned. Supports the organization's quality program(s).

Qualifications

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Six (6) years of related experience or equivalent combination of education and experience required.

Skills & Knowledge

In-depth knowledge of client company disability plans and claims management Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical : Computer keyboarding, travel as required Auditory / Visual : Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.