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CTBids Quality Control Manager

CTBids Quality Control Manager

Caring TransitionsLynnwood, WA, US
30+ days ago
Job type
  • Part-time
Job description

CTBids Quality Control Manager

Caring Transitions of Mill Creek, Everett & Snohomish helps seniors and families make smooth and stress-free transitions from one living situation to another. We specialize in relocation, downsizing, and online auctions. We're hiring an awesome part-time CTBids Quality Control Manager for work in Lynnwood, WA and the surrounding areas. If you want interesting, meaningful, hands-on part-time work.we would LOVE to talk to you about joining our team!

Benefits :

  • Flexible scheduling with some work from home opportunities in this role (This is a hybrid position with some work from home opportunities and some required work at our Lynnwood studio for shipping and operations)
  • Working with a fun-loving team that's passionate about helping people
  • Hone your leadership skills
  • Make a difference in the lives of local families
  • Opportunity to grow in your role
  • Have direct contact with people in your community

Roles and responsibilities :

  • Manage all CT Bids functions
  • Ensure accuracy of auction items prior to "live" status
  • Manages team member lotting quality and communicates as needed
  • Create, update and launch online auctions
  • Delegate re-lotting as needed
  • Market sales / all email campaigns through FranConnect system
  • Manages bidder questions / concerns
  • Takes escalation calls regarding CT Bids
  • Close live CTBids auctions, process payments, generate invoices and schedule pickup days / times
  • Conduct follow-up calls with buyers post auction
  • Manage shipping & operations for CTBids
  • Manages ShippingSaint order processing and reconciliation
  • Pull, pack and fulfill active shipping orders in ShippingSaint
  • Ensure shipping is delivered to UPS by Friday afternoon (delegates as needed)
  • Manages all payment collection for CT Bids / AR / Unpaid bidders
  • Maintain AnswerConnect calls
  • Creates sales reports
  • Generates and sends team member reports
  • Coordinate and plan employee events
  • Follow best practices, health and safety requirements, and company guidelines.
  • Qualifications & skills :

  • Compassion and respect for clients and their families
  • Strong customer service and verbal communication skills required
  • Knowledge of cloud-based tools for time management, photo storage, et cetera.
  • Ability to complete tasks and work in fast-paced, changing environments
  • Willingness to work in cluttered and / or dirty environments. We provide work gloves, aprons, etc.
  • Detail oriented, excellent prioritization and organizational skills
  • Punctual and attentive to detail
  • Have transportation, and smartphone access for scheduling, timekeeping and project management
  • Age 18 years or older with valid driver's license and reliable transportation
  • Must undergo a pre-employment background check
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    Quality Control Manager • Lynnwood, WA, US