Care Coordinator I - Intake

Job Description

Job Description

About Us

MTI America is a health solutions company located in sunny Fort Lauderdale. As a leader in the Worker's compensation industry, our team of dedicated professionals seamlessly coordinates and delivers our ancillary product and service offerings.

Passion for people is at the core of everything we do, and we understand the impact of empathy in healthcare. As a company built on lasting relationships, we utilize our network of providers to consistently deliver compelling customer-centric solutions from transport to language and medical services. Nationwide!

The MTI family has a strong passion for efficiency, customer care, and our people. We love what we do, we strive to be the best, and we are thrilled to serve our customers. We strongly believe that our culturally diverse teams of overly ambitious people are what makes our company a great place to work. We value our employees as much as we do our customers and offer a supportive environment complete with competitive compensation, benefits, and growth opportunities.

At MTI America, you will have a significant impact on the quality of care our patients receive. Your service will directly impact injured workers and their quality of life

The ideal Care Coordinator

As a Care Coordinator Associate, you will perform duties in a contact center environment by providing professional customer support to our customers via inbound calls and / or outbound calls for the purpose of resolving routine problems and / or scheduling transportation, translations and medical services. This role is crucial in ensuring excellent service standards and maintaining high customer satisfaction within a dynamic contact center environment.

You'll receive

• Competitive compensation
• Generous paid time off structure
• Exceptional growth opportunities centered around a hire from within philosophy
• Competitive benefits packages with low deductibles and a 75 -100% employer contribution
• Short and long-term disability, basic life, and accidental death and dismemberment insurance
• 401(k) retirement savings plan with company matching
• The opportunity to work on a dynamic, collaborative, and supportive team

Your Core Responsibilities

Serve as the primary contact for MTI's clients, accurately receiving referrals via phone and / or email, and assisting with basic client questions and requests.

Schedule appointments, upload orders and documents, and note special requests into MTI360.

Document relevant information into MTI 360 to maintain clear, concise, and accurate records.

Follow specific carrier / patient customer preferences, guidelines, and contractual service level agreements.

Communicate updates and send documents to clients to minimize the need for clarification and follow-up.

Seek assistance from senior peers or leadership on issues requiring clarification or escalation.

Provide prompt, accurate, and concise information to clients.

Complete workload based on standard operating procedures and tasks assigned by leadership.

Demonstrate understanding of HIPPA and other regulatory requirements and apply them to daily work interactions.

Meet or exceed departmental quality and productivity goals as defined by Key Performance Indicators (KPIs).

Minimum Must Haves

1-2 years of customer service or industry-related experience, or equivalent combination of education, training, and work experience.

Ability to communicate effectively in a fast-paced environment.

Proficiency in Microsoft Office suite.

Basic knowledge of the company's products and services to assist with inquiry resolutions.

Excellent attention to detail.

Strong concern for quality and adherence to procedures to ensure quality output.

Additional items to note

The job description highlights the most critical responsibilities of the role and is not all-inclusive. As MTI America evolves to meet business needs, there may be additional requirements, duties, and qualifications for this job.

MTI America is proud to be an equal opportunity employer committed to diversity and inclusion. MTI America prohibits discrimination and harassment of any kind. MTI America takes affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected statuses.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit, stand, and walk as needed. Reaching above shoulder heights, below the waist, or lifting up to 5 pounds may be required.

The job is primarily active for roles in the field; the employee is regularly mobile and must utilize transportation (such as driving), sit, and use hands and fingers to speak and hear.

The ability to hear, see and speak is necessary for this role.

Our offices utilize fluorescent lighting, and the noise level is moderate. For the most part, ambient room temperatures, lighting, and traditional office equipment as found in a typical office.

The salary range is based on multiple factors, such skill sets, experience / training, and certifications, geographic region, and other business needs. It is not MTI’s standard to hire a candidate at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case.

Hours of operation are 7 am EST to 9 pm EST, hours are subject to business needs. the schedule we are currently filling is 9 : 30am PST - 6pm PST / 11 : 30 am CST - 8pm CST / 12 : 30pm EST - 9pm EST.

Job Type : Full-time

Pay : $17.50 - $21.00 per hour

Schedule :

8 hour shift

Monday to Friday

Work setting :

Remote

Language :

Spanish (Preferred)

Work Location : Remote