MANAGER OF HOUSING STABILITY COUNSELING

Job Description

Job Description

JOB POSITION DESCRIPTION

JOB TITLE : MANAGER OF HOUSING STABILITY COUNSELING

RESPONSIBLE TO : Chief Program Officer

FLSA STATUS : Exempt

About the Affordable Housing Alliance :

Founded in 1991 to address the overwhelming need for affordable housing in Monmouth County, the Affordable Housing Alliance (AHA) has grown from a small $25,000 grant into a multi million dollar annual operation and powerhouse non-profit. In our decades of service, we've developed over 600 affordable housing units with a strong pipeline fueling future growth. Our passionate team of difference-makers guides residents through every step of the housing journey - from homelessness prevention and rental assistance, to homebuyer education and foreclosure counseling.

At the Affordable Housing Alliance (AHA), we believe that safe, decent and affordable housing is a fundamental human right. Everyone deserves to feel secure, comfortable and supported in the place they call home. As a catalyst for change in our community, the AHA strives to uphold this right by providing comprehensive housing services and solutions for all who need it most.

Our Core Values

• Integrity- We demonstrate honesty and unwavering ethical conduct in all of our actions. At the AHA, we build trust through transparency and hold ourselves accountable to the highest standards.
• Hope - We meet each person where they are in their unique journey with genuine understanding. By offering tangible assistance, we nurture hope and empower individuals to build their path forward.
• Adaptability- We embrace change as an opportunity to innovate and grow stronger. At the AHA, we respond dynamically to evolving community needs, turning challenges into possibilities for those we serve.
• Community Service - We dedicate ourselves to uplifting others and improving lives through meaningful action. At the AHA, we create positive change by empowering individuals, fostering independence, and building a more vibrant community for all.

ABOUT THE ROLE

As the Manager of Housing Stability Counseling you'll lead our team in providing life-changing support to clients navigating complex housing challenges. You'll leverage your expertise in mortgage lending, foreclosure prevention, and homebuyer counseling to help clients achieve stable, sustainable housing solutions while mentoring staff and driving program excellence.

KEY RESPONSIBILITIES

Client Support & HUD Certified Housing Counseling

Develop customized housing stability plans focusing on rebuild-relocate-rehabilitate options

Provide one-on-one counseling for foreclosure prevention, home purchases, rental assistance, reverse mortgages (HECM), and mortgage modifications

Serve as a liaison between clients and lenders, advocating for optimal outcomes

Deliver financial capability counseling and rental sustainability guidance

Demonstrate flexibility by undertaking varied assignments based on organizational needs and the Executive team direction.

Program Management

Mentor and coach HUD Certified Housing Counseling staff, conducting regular file audits and session observations

Assist the Chief Program Officer with staff management, workflow development, and grant applications

Coordinate staff training and lead departmental meetings

Ensure accurate data entry across all client management systems (EmpowOR, CounselorMax, HCS)

Generate client pipeline reports and maintain compliance with all funding requirements

Community Engagement

Represent the agency at outreach events to increase community awareness

Present at workshops and training sessions

Build relationships with lenders, servicers, and community resources

QUALIFICATIONS

Bachelor's degree in finance, human services, social work, or related field

Minimum 2 years' experience in mortgage lending / processing, real estate, or housing counseling

NeighborWorks (NWA) certification in Home Buyer, HECM, and Foreclosure Intervention counseling (or ability to obtain within 6 months)

HUD certification (required or to be obtained within 3-6 months)

Strong knowledge of NJ foreclosure processes and mortgage loan programs

Excellent case management, communication, and problem-solving skills

Proficiency with CounselorMax, EmpowOR, HCS, Siroms, and Microsoft Office suite

WORK SCHEDULE & REQUIREMENTS

Full-time position (40 hours weekly)

Occasional evening and weekend availability for community outreach (2-4 evenings monthly)

Physical requirements include computer work, sitting for extended periods, and occasional lifting (up to 15 pounds)

We Encourage Applicants Who :

Expected annual base salary / hourly range : $60,000 - $65,000

Employees are eligible for :

Additional compensation : Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.