CASE MANAGER - RESIDENTIAL

The Children's Home of Reading Youth and Family services - CHOR YFS

Now Hiring : Case Manager - Residential

Location : Reading, PA 19606

Shift : Monday - Friday hours flexible (Some weekends include as needed)

Job Type : Full-Time

Pay : $21.64 per hour

Position Summary :

To provide quality therapeutic case management services for adolescents and their families as part of a residential / day treatment team. Primary responsibilities are to act as a liaison and maintain communication between The Children's Home of Reading, the primary caregivers and referral / other agencies; represent the agency at all court hearings and interagency meetings; coordinate care services, discharge planning and transportation for residents and their families.

REQUIREMENTS :

1. Bachelor's degree in social work, psychology or other related field.

2. One to three years experience working in a human services field (CASSP system-related setting preferred).

3. At least three (3) written references that demonstrate past educational and / or employment experience.

4. Successful completion of core development orientation program.

5. Must be at least 21 years of age.

6. Valid PA driver's license (or ability to obtain such license), and a good driving record, with proof of auto insurance coverage.

7. PA Act 33 / 34 clearances.

8. Pre-employment physical from a licensed physician (after conditional job offer) verifying person has no communicable diseases or physical conditions that might endanger the health and safety of children or prevent the person from performing essential job responsibilities.

ESSENTIAL FUNCTIONS AND DUTIES :

I. DEMONSTRATES ABILITY IN THE FOLLOWING CORE AND CLINICAL

COMPETENCIES :

1. Excellent verbal / written communication skills.

2. Excellent time management skills.

3. Ability to effectively manage emotionally disturbed adolescents.

4. Mental health illnesses and a strong familiarity with various community resources.

5. Knowledge in principles of family counseling, ecosystem assessment, child and family development and dysfunction.

6. Provides psycho-educational group therapy for adolescents.

7. Co-facilitates treatment groups with clinicians for adolescents.

8. Provides parenting education for parents of adolescents.

9. Completes all required documentation including treatment plans / reviews and discharge summaries.

10. Therapeutic crisis prevention and intervention; First Aid and CPR; infectious disease control policies and procedures; Emergency fire procedures / evacuation; Emergency medical procedures; Child Protective Services Law; Child abuse recognition and staff responsibility; DPW regulations section 3810; Vehicle safety.

11. Adolescent psychiatric medications, the administration and possible side effects of them.

12. Ability to assess, interpret and effectively document data specifically related to the care of adolescents.

13. Range of services needed by adolescents with mental health, emotional and / or behavioral disabilities.

14. Provide arrangements to secure and maintain basic entitlements and benefits as necessary.

15. Telephone system and proper telephone etiquette.

16. Use of general office machines : copy machine, fax machine.

17. Unit / program policies and procedures.

18. Agency policies and procedures.

19. Continuous Quality Improvement (CQI) : theory and processes.

II. ADMINISTERS QUALITY CASE MANAGEMENT SERVICES FOR

DESIGNATED CLIENTS UNDER THE DIRECTION AND SUPERVISION OF A PROGRAM SUPERVISOR :

1. Maintains confidentiality of each client and their family.

2. Provides case management services to clients and families as assigned.

3. Maintains constant monitoring over clients while in their care, protecting, guiding and supervising them both on the unit and at planned visits / appointments.

4. Coordinates, oversees and provides transportation to appointments, visits, and off-ground activities when needed for each client and family on the assigned caseload.

5. Maintains communication with the referring agency and all other pertinent agencies.

6. Attends all internal and external meetings on the treatment planning for each client on assigned caseload.

7. Attends, provides testimony or treatment summaries and represents the agency at all court hearings and other summary or interagency meetings.

8. Informs family / caregivers, referring agency and other pertinent persons of significant incidents regarding a client or family, within the bounds of appropriate release.

9. Coordinates discharge planning for assigned clients.

10. Assists the Program Supervisor with coordination of services.

11. Completes all required documentation.

12. Does not befriend a child to the disregard of the professional role, and maintains appropriate therapeutic boundaries.

13. Supports behavioral programs, ITP goals and behavioral objectives for each client.

14. Dispenses prescribed medications in accordance with The Children's Home of Reading's policies and procedures .

15. As part of a team, engages in preventive crisis intervention techniques and intervenes in crisis situations, using only the methods / techniques that are approved and taught by The Children's Home of Reading.

16. Uses time in a constructive and positive manner (i.e. review files, training materials, 1 : 1 time with children, planning, etc.)

17. Assists in training or orienting new Case Managers or interns as assigned.

18. Adheres to Universal Precautions and agency policies and procedures relating to infectious Disease Control.

19. Complies with all regulations set forth by Act 33 of 1985, and its amendments of 1987, which amends the Child Protective Services Law.

20. Completes medical assistance documentation for treatment recertification.

III. PARTICIPATES IN QUALITY ASSESSMENT AND IMPROVEMENT AND OTHER ACTIVITIES USING ESTABLISHED CRITERIA TO ASSURE THE QUALITY AND APPROPRIATENESS OF TREATMENT :

1. Assesses and identifies department problems / needs and opportunity for improvement.

2. Devises solutions to identified department problems in cooperation with management.

3. Meets deadlines for assigned projects.

4. Performance reflects use of Quality Assessment and Improvement results to improve personal practice.

IV. DEMONSTRATES EFFECTIVE VERBAL AND WRITTEN COMMUNICATION AND INTERPERSONAL SKILLS AND THE ABILITY TO WORK SUCCESSFULLY AS A TEAM :

1. Documents in a complete, clear and concise manner.

2. Demonstrates knowledge of the residential / day treatment programs and organizational structure and follows proper lines of communication.

3. Uses verbal, non-verbal and written communication skills, which encourages and fosters positive intra and interdepartmental relationships.

4. Reports any unfavorable or unexpected changes in a client's status to the appropriate treatment team members in a timely manner.

5. Promotes good interpersonal relationships and communications with professional disciplines, clients and all significant others.

6. Is courteous to clients, visitors, families and peers.

7. Handles telephone calls and inquiries with courtesy, accuracy, and respect for confidentiality.

8. Works harmoniously with other team members and accepts / acts on directives and responsibilities given by direct supervisors.

9. Communicates pertinent information with co-workers as well as support staff via oral or written methods which includes notes, incident reports, etc.

10. Maintains a team consistency with clients.

11. Assists in the development of staff by responding to team members in a supportive manner.

12. Maintains professional relationships within the workplace.

V. MANAGES SUPPLIES AND EQUIPMENT ACCORDING TO ESTABLISHED GUIDELINES IN ORDER TO MAINTAIN SAFE, EFFICIENT AND COST EFFECTIVE OPERATIONS :

1. Demonstrates knowledge in the safe use of equipment according to manufacturers' recommendations.

2. Removes malfunctioning equipment from use; labels and reports problems appropriately and in a timely manner.

VI. DEMOSTRATES ACCOUNTABILITY AND RESPONSIBILITY FOR OWN PROFESSIONAL AND PERSONAL GROWTH IN THE CASEMANAGER POSITION :

1. Actively participates in interdisciplinary treatment team meetings, unit meetings and all employee meetings.

2. Attends mandatory in-service programs or meetings.

3. Successfully completes all annual core training renewals.

4. Attends at least 40 hours of training annually, including core trainings renewals

5. Adheres to the agency dress code.

6. Assumes the role of child advocate.

7. Demonstrates flexibility in response to unexpected changes in workload.

8. Performs additional duties as assigned by immediate supervisor or other management.

9. Reports for work as scheduled.

10. Is conscientious with regard to the use of sick or absent time.

11. Demonstrates a positive and dependable attitude in relation to work assignments.

12. Keeps informed and accountable for reviewing current unit minutes, memos, pertinent posted information and required reading materials as evidenced by documentation.

13. Demonstrates an ability to adapt to changes in program functions, management styles and unit standards.

14. Demonstrates initiative in work performance as evidenced by : volunteering for additional work assignments or committees, autonomously completing tasks or projects that would increase the quality of services or job efficiency; providing useful solutions to problems to supervisors or management, etc.

15. Participates in formal training seminars, completes and comprehends assigned readings as evidenced by documentation.

16. Complete staff surveys, training evaluations, questionnaires, etc. as required.

PHYSICAL AND MENTAL ABILITY REQUIREMENTS

Standing 25% of time Lifting 50 lbs. of approx. wt.

Walking 25% of time Carrying 50 lbs. of approx. wt.

Sitting 50% of time Pushing 50 lbs. of approx. wt.

Pulling 50 lbs. of approx. wt.

Join Our Team-We're Better Together!

For more than 140 years, The Children's Home of Reading has been a pillar of hope, transforming the lives of at-risk children and families. What began as a heartfelt effort by compassionate citizens to shelter just six children has grown into a vital lifeline-now, as CHOR Youth and Family Services, reaching over 4,000 children, adults, and families through more than 35 specialized residential, educational, and community-based programs last year alone. We realized by aligning with the legacy agencies of Community Prevention Partnership, Edison Court, Safeguards and PA Forensics as CHOR YFS, we believe that real change happens when we work together.

We're Better Together, a nd that's why we're looking for compassionate, dedicated, driven and responsible individuals to join our team. Here, you won't just work-you'll mentor, guide, and uplift those who need it most. You'll take on meaningful responsibilities while growing both personally and professionally.

We support our team through comprehensive training and a collaborative environment where every contribution matters, and for our full-time employees we have a great benefits package. Whether you're just starting your career or looking for a place to make a real impact, CHOR YFS provides the support, resources, and mission-driven work that turns passion into purpose.

Be a part of something bigger. Join CHOR YFS today-because we're truly better together.

About Company :

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate's provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy / childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.