Member Service Guide

A company is looking for a Member Service Guide.

Key Responsibilities

Engage members with empathy and professionalism across calls and digital channels

Build high-quality connections that create trust and empower members to take confident steps in their care

Translate complex benefits and healthcare information into simple, clear terms

Required Qualifications

Minimum of 1 year of experience in a call center environment

Passion for serving others and improving the healthcare experience

Proven ability to build rapport, trust, and strong relationships

Adaptability and resilience to succeed in a fast-changing, dynamic environment

Enjoys learning and applying new skills, processes, and feedback in real time