IT Desktop Support Technician | Part Time

Overview

IT Desktop Support Technician

Part-time, 40 hours bi-weekly Weekday Day Shifts.

At Meritus Health, technology is a lifeline for care delivery. As an IT Support Technician, youll provide first-line technical support for computer hardware, software, and network systems across the health system. Youll be the face of IT, representing the department with professionalism, empathy, and a commitment to resolving issues efficiently.

This role is ideal for a hands-on problem solver who thrives in a fast-paced environment and understands the importance of reliable technology in clinical and administrative settings. Youll troubleshoot, install, and configure systems in alignment with Meritus Health standards, ensuring staff can focus on caring for the community.

Responsibilities

• Provide first-line technical support for PC hardware, software, thin clients, and network connectivity
• Troubleshoot and resolve standard technical issues with professionalism and follow-through
• Install and configure PC operating systems and applications according to Meritus Health standards
• Maintain working knowledge of Microsoft Office, Windows OS, graphical user interfaces, and advanced application features (e.g., macros, databases, OLE)
• Serve as a visible and approachable representative of the IT team, delivering excellent customer service
• Document support activities and escalate complex issues as needed
• Support end users across clinical and administrative departments, ensuring minimal disruption to operations
• Uphold Meritus Healths values of excellence, integrity, and collaboration in every interaction

Minimum Qualifications

Associates degree or completion of technical school coursework required; Bachelors degree preferred

Minimum of four years of hands-on computer user support experience required; experience with PC hardware, software, and troubleshooting required

Professional certification such as A+ or Microsoft Certified Professional (MCP) preferred

Additional Requirements

Knowledge, Skills, and Abilities

Caring for Our Team

Meritus Health supports the well-being and professional development of team members through a comprehensive benefits package, including :

Happy to Help

At Meritus, we foster a collaborative and caring work environment. We welcome, listen, and support one another.

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