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Enterprise Customer Success Manager

Enterprise Customer Success Manager

Jasper.aiWashington, DC, US
14 days ago
Job type
  • Full-time
Job description

Enterprise Customer Success Manager

Jasper is the leading AI marketing platform, enabling the worlds most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

About The Role

We seek an experienced Enterprise Customer Success Manager to drive strategic renewals, ensure ongoing adoption, and champion the success of our Enterprise customers. In this pivotal role, you will collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customer needs and contribute to Jasper's mission of revolutionizing how businesses harness AI. You'll own and execute our customer journey, building long-lasting relationships that lead to growth and retention.

This fully remote role reports to the Senior Director of Customer Success and is open to candidates located anywhere in the continental US in the EST timezone.

What You Will Do At Jasper

  • Own and manage a focused portfolio of 10-25 enterprise customers, tailoring strategies to drive renewals, identify growth opportunities, and ensure account retention.
  • Develop and execute engagement strategies to help customers leverage Jasper's AI solutions across various industries and business functions.
  • Serve as a trusted advisor, ensuring customers achieve maximum value and broad product adoption.
  • Become a product expert and develop best practices to help customers unlock Jasper's full functionality.
  • Collaborate closely with Sales, Support, Product, and Engineering teams to share customer feedback, resolve escalations, and deliver outstanding customer experiences.
  • Influence Jasper's product roadmap by representing the voice of the customer and sharing actionable insights.

What You Will Bring To Jasper

  • 7+ years of experience as a Customer Success Manager in a SaaS environment (preferably Martech), including 3+ years of experience managing enterprise accounts and achieving commercial targets.
  • Proven expertise in managing complex accounts, strategic renewals, and long-term customer success with enterprise-level customers.
  • Exceptional interpersonal skills and a track record of building strong relationships across various levels, including C-suite executives.
  • Experience presenting to large and diverse audiences, with excellent communication and influencing skills.
  • Strong organizational skills with the ability to prioritize accounts and manage time effectively.
  • Demonstrated ability to orchestrate cross-functional resources to ensure customer success.
  • Excitement for a dynamic startup environment and the opportunity to help scale the Customer Success team.

    • Compensation Range

    At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE range for this role is $145,000 - $165,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

    Benefits & Perks

  • Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
  • 401(k) program with up to 2% company matching
  • Equity grant participation
  • Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
  • FlexWellness program ($1,800 annually) to help support your personal health goals
  • Generous budget for home office set up
  • $1,500 annual learning and development stipend
  • 16 weeks of paid parental leave

    • Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills.

    We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

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