Team Leader / Supervisor

Team Leader / Supervisor

We are looking for an experienced and driven Team Leader / Supervisor to lead our team toward consistent excellence in performance and client satisfaction. The ideal candidate is a strong communicator, a hands-on leader, and someone who thrives in both people management and process improvement. If you have a proven background in operations leadership and enjoy building high-performing teams, we'd love to hear from you.

Responsibilities

• Oversee day-to-day team performance, ensuring KPIs and quality standards are consistently met.
• Lead QA calibrations and performance reviews to maintain alignment and continuous improvement.
• Serve as a client-facing liaison, confidently handling escalations and building strong partnerships.
• Design and deliver training materials and processes to support team upskilling and operational consistency.
• Drive morale and retention initiatives, fostering a positive and engaging team culture.
• Track and analyze performance data to identify trends, opportunities, and areas for intervention.
• Collaborate with leadership to refine processes, implement best practices, and support growth initiatives.