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Customer Support Representative
Customer Support RepresentativeSage Search Partners • Arlington, TX, US
Customer Support Representative

Customer Support Representative

Sage Search Partners • Arlington, TX, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Customer Support Representative (2 Openings)

Arlington, TX | Full-Time, Onsite (M–F, 8 : 00 AM – 5 : 00 PM)

$25 / hr + Overtime eligible

Are you a people-first professional with strong communication skills and a passion for delivering excellent service? We’re hiring two Customer Support Representatives to join a collaborative, growing team in Arlington, TX.

What’s in It for You

  • Supportive, flexible, and team-oriented work environment
  • Health benefits (company covers 75% for employees and dependents)
  • 401(k) match – 50% match up to 10% of income
  • ~2.5 weeks PTO annually
  • Hands-on experience with a well-established, growing business

About the Role

As a Customer Support Representative, you’ll serve as the frontline connection between the company and its customers — answering questions, solving problems, and ensuring every interaction leaves a positive impression.

What You’ll Do :

  • Respond to inbound calls about product inquiries, pricing, orders, returns, and general support issues
  • Manage email communication with customers and process damage claims
  • Make outbound calls and assist with placing new orders
  • Collaborate with other departments to resolve issues quickly and accurately
  • Update customer information in the support database
  • Provide on-site support at the Dallas showroom during market events

    • What We’re Looking For

  • 2+ years in a customer support or call center role
  • Experience in retail, wholesale, or home décor industries is a plus
  • Strong Excel, Word, and PowerPoint skills
  • Excellent communication, multitasking, and problem-solving abilities
  • Highly organized with strong follow-up skills
  • Willingness to travel locally during showroom markets
  • Education : High school diploma or equivalent required

    • If you’re passionate about customer experience and ready to join a dynamic team in a supportive environment, we’d love to hear from you. Interviews are happening next week (Oct 22–24) — don’t miss the opportunity to land this exciting role!

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    Customer Support Representative • Arlington, TX, US