Account Services Supervisor (Remote)

Job Title

Builds and maintains effective long term relationships with internal and external partners. Ensuring high levels of satisfaction and increase revenues through profitable new case pricing and drive renewal add issue sales. Supports reporting evaluation and additional development. Assess knowledge base and supports training / mentoring of the team. Collects and analyzes internal and external feedback to guide continuous improvement of deliverables. Strong customer advocate.

Logistics :

This is a full-time position working (40-hours / week) Monday-Friday 8 : 00am 5 : 00pm working remotely.

What You Will Do :

• Responsible for establishing / maintaining strong service relationships with clients and agents. Researches / compiles presentations and sales materials as needed. Coordinates client and agent input into renewal process. Obtains client signoff on administrative service agreements. Respond to customer issues in a way to provide issue resolution and attention
• Responsible for helping establish reporting packages. Gathers and analyzes data from client and / or agent to compile, approve and deliver marketing packages. Manages related communications relating to existing account renewals. Provides ongoing account management.
• Creates demand for ancillary products and services by raising their profile with customers. Enhances business relationships by being attentive to market place needs and changes.
• Directs / manages office service and administrative staff. Encourages personnel to be proficient in job assignments. Manages and assists in large enrollments or informational meetings.

To Qualify for This Position, You Will Need :

What We Prefer You to Have :

What We Can Do For You :

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage, 401K retirement savings plan with company match, Life Insurance, Paid Time Off (PTO), On-site cafeterias and fitness centers in major locations, Wellness program and healthy lifestyle premium discount, Tuition assistance, Service recognition, Employee Assistance, Discounts to movies, theaters, zoos, theme parks and more.

What to Expect Next :

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application.

Equal Employment Opportunity Statement :

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.