Sr System Administrator

Job Description

Job Description

Job Overview :

As a Sr System Administrator, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.

Responsibilities :

• Serve as point of contact and escalation point for Tier 1 support issues requiring advanced troubleshooting.
• Provide high-quality technical support to clients via phone, email, and remote sessions.
• Administer and maintain client workstations, printers, and peripheral equipment.
• Investigate and resolve DNS, DHCP, TCP / IP, and network connectivity issues.
• Participate in infrastructure improvement initiatives and documentation efforts.
• Accurately track and document work in the ticketing system, ensuring clear handoffs and resolution notes.
• Assist with implementing security measures including MFA (e.g., Duo) and adherence to company policies.
• Contribute to team KPIs by efficiently managing workload and prioritizing escalated issues.

Skills :

Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Entra)

Qualifications :

The Benefits of Working for Abacus