Plumbing Services Lead (TSL) - Transition from the field to the office! Vineland, NJ

G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life , then it's time to break out of your comfort zone and apply today.

G.E. Mechanical LLC is a leading full-service mechanical contractor, headquartered in Vineland, NJ and serving all of Southern New Jersey. Family operated since 1984, G.E. Mechanical has provided a full range of refrigeration, HVAC, plumbing, drain cleaning, and environmental services to commercial and industrial customers.

Position Overview

The Plumbing Technical Services Lead's responsibility is to ensure the services we are providing meet G.E. Mechanical plumbing quality standards. As a Plumbing Technical Services Lead you will review work completed by plumbers, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.

Responsibilities

• Review all plumbing service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry / company standards.
• Correspond with technicians to clarify any technical information.
• Report quality issues or concerns to management, work through resolutions when applicable / directed.
• Complete plumbing quotes based on technician recommendations, unit age / condition, industry standards, and customers' long-term goals.
• Extract pull-through work from service calls and preventative maintenance visits.
• Perform quality and cost control of all quoted plumbing projects throughout scope of work to maintain expected standards.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision.
• Follow up with customers on quoted plumbing work and coordinate with service team if approved.
• Stay current with changing industry standards.
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey.
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference.
• Work with management to meet company goals and deliverables.

Minimum Qualifications

Education / Experience

High School diploma or GED.

Five (5) years' experience in mechanical service, mechanical field estimating, or related field.

OR

Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and / or estimating, at least two (2) years of experience in a leadership role in mechanical service operations.

Preferred Qualifications

Competitive salary, commensurate with experience.

Company paid vacation and holidays.

401k plan with Company match.

Education and training provided with monetary incentives available for education courses completed.

Eligible for performance and company-based bonuses.

G.E. Mechanical, LLC is an Equal Opportunity / Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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