Player Development Manager
Treasure Island Resort & CasinoWelch, MN, US30+ days ago
Job type
- Full-time
Job descriptionHire, schedule, train, coach, and evaluate staff and conduct performance reviews Direct daily work activities and inspect completed work for conformance to standards Manage and direct all administrative functions of the department, including payroll, hiring, scheduling, etc. Acquire, retain, and grow premium business; set and monitor achievement of goals and metrics for the team in alignment with the property's business objectives. Coordinate strategic programs to target high profile players designed to provide differentiated service and personalized account management to maximize loyalty and profitability Develop opportunities to increase incremental business through new guests acquisition, player retention and minimizing player attrition Create and maintain department policies and procedure manuals Monitor current competitive trends and market changes to ensure that Treasure Island is the leading casino versus all other local and regional competitive Player Development programs Create and execute a yearly plan to accomplish financial objectives by forecasting requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions Monitor player incentives and comping by both the casino players and the Player Development team members Regularly review and re-code the players to focus the PD team on achieving and exceeding goals Coach the Executive Casino Hosts and International Casino Hosts on how to improve their skills, grow their business, and meet their goals Resolve guest issues when they have to escalate to management 2-4 year degree in Business Administration, Marketing or related field; or a combination of equivalent experience and / or education 5+ years experience in casino marketing management including supervision 3+ years experience in a related sales and / or customer relations position preferably in the gaming industry 3+ years experience with customer / sales tracking and / or customer relationship management database applications, including reporting and data analysis preferably with player tracking systems Proven experience in business activation, retention, recovery, reactivation, and managing customer relationships Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) Strong project management skills Excellent written, verbal and interpersonal communication skills Excellent analytical and problem solving skills Strong leadership skills Ability to follow established dress code policies and practice good personal hygiene Ability to serve both internal and external customers Ability to manage departmental budget and control labor and expenses Ability to maintain a professional and courteous demeanor Proven ability to manage projects in a timely and efficient manner Ability to enthusiastically and professionally sell and / or promote relevant events and promotions Ability to speak in a clear, concise and pleasant voice Ability to adapt quickly to changing priorities Must be able to walk, stand and / or sit for long periods throughout the day Must have a good sense of balance, and be able to bend and kneel Must occasionally be able to push, pull and grasp objects Must occasionally have the ability to independently lift up to 10 pounds Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination Work is performed throughout the entire property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
Player Development Manager
Job Category : Marketing
Pay Rate : $70,720 starting salary
Description
- Please note : resume is required for this position.
Essential Duties and Responsibilities :
Knowledge and Certification, Skills and Abilities :
Required Knowledge and Certification :
Required Skills :
Required Abilities :
Physical Demands :
Working Environment :
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Manager Player Development • Welch, MN, US
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