Manager, Strategic Account Management

Product Success Team Research Manager

Data Ventures exists to unlock the full value of Walmart's data by developing and productizing B2B data initiatives that empowers merchants and suppliers to make better, faster decisions for the business. We are seeking a customer-centric, analytical, and highly motivated individual to join our Product Success Team. The Research Manager is responsible for cultivating and maintaining strong relationships with assigned accounts to drive a high level of customer satisfaction, successful product use and customer retention. You will serve as the primary research point of contact focused on understanding customer success criteria, addressing questions, resolving issues, and serving as a trusted advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and have a significant impact. The ideal candidate should have a proven track record providing primary research expertise, account management, and outstanding communication skills.

What You'll Do :

• Build strong, long-term relationships with assigned accounts, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer account lead.
• Serve as product ambassador, keen on educating prospects and customers on the use and benefits of our product.
• Consult on quantitative & qualitative survey submissions to ensure Best Practices are followed and data insights gleamed are sound.
• Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals.
• Be the client advocate by identifying product updates that reflect customer requests, industry, market, and competitor trends.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth.

Who You Are :

Minimum Requirements :

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https : / / one.walmart.com / notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart ( https : / / one.walmart.com / ).