Customer Relations Specialist

Job Description

Job Description

Position Overview : At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you’ll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You’ll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.

Key Responsibilities :

• Act as the primary point of contact for our customers, answering questions and providing timely support.
• Process new orders and adjust existing orders with precision and care.
• Provide customers with updates on delivery schedules and ensure they’re informed every step of the way.
• Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges.
• Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
• Report on customer satisfaction trends and offer insights to management for continuous improvement.
• Assist in managing inventory to ensure product availability aligns with customer needs.
• Participate in a dynamic, office-based role with occasional travel opportunities (5-20%).

What We're Looking For :

Benefits : We believe in taking care of our team members as well as we take care of our customers. When you join us, you’ll enjoy a comprehensive benefits package, including :

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