PMM Contact Center Director

Product Marketer

We're seeking a creative, driven, and passionate Product Marketer with strong presentation skills, executive presence, and the ability to navigate ambiguity. You'll create and execute the Go-to-Market (GTM) strategy, including defining target markets, ideal customer profiles, and key value propositions to support the sales organization. The GTM initiatives will be monitored through key performance indicators such as pipeline generation, win / loss rates, and stakeholder feedback. The ideal candidate possesses a strong background in contact centers and telephony, demonstrates exceptional communication and execution skills, thrives in dynamic, fast paced environments, and has a proven ability to collaborate effectively across sales teams, sales programs, and field marketing. Your experience in building scalable programs and driving cross-functional alignment will be key to your success.

Responsibilities :

• Develop and execute a comprehensive GTM strategy for Contact Center to drive pipeline generation and enable sales success.
• Prepare sales for upcoming product launches with value propositions and positioning tailored to industries, personas, and use cases to drive customer interest.
• Create and maintain sales assets such as pitch decks, sales plays, one-pagers, battlecards, objection handling, and FAQs.
• Track GTM performance using KPIs like pipeline generation, win / loss rates, and qualitative feedback.

Required Skills :

Preferred Skills :

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com .