Contact Center Representative

A company is looking for a Contact Center Representative II (Remote).

Key Responsibilities

Manage incoming customer calls, diagnose issues, and provide timely resolutions

Demonstrate empathy and professionalism to build strong customer relationships

Maintain accurate customer records and achieve key performance metrics

Required Qualifications

High school diploma or equivalent work experience required

Exceptional customer service abilities with a proven history of issue resolution

Proven ability to navigate multiple systems and learn new software quickly

Demonstrated ability to manage multiple tasks simultaneously

Sales mindset to retain business and offer additional products based on customer needs