Case Manager, Family Service Coordinator - Layla's House

Job Description

Job Description

Job Summary : The Case Manager, Family Service Coordinator, connects families with community resources, assists with community outreach and engages families in program-driven services / activities. The Family Service Coordinator provides individualized support through a family support plan, community resource referrals, potential home visits, and ensures successful enrollment in key services; flexible hours which includes some nights and weekends is required. This position reports to the Program Director. Specific responsibilities include, but are not limited to :

Responsibilities / Duties :

• Complete Family Resource Scale to assess family needs and help establish goals in identified service areas
• Assist families in development of a family support plan to complete established goals
• Refer and link families to appropriate community agencies and ensure necessary follow-up
• Provide families with referrals and follow-up via phone and in-person
• Assist families with completion of applications to community services and / or programs
• Make home visits for families enrolled in service if needed
• Assist in development and implementation of family support programming
• Orient new families to the program services and environment
• Coordinate and facilitate programming and events
• Assist in providing a warm greeting and engagement of neighborhood families into Layla’s house
• Maintain cooperative working relationship with co-workers, supervisors, families, partners and the community
• Maintain confidentiality of all information at all times
• Research available community resources
• Perform targeted outreach as needed
• Complete accurate and timely data collection to complete reporting requirements.
• Coordinate program’s compliance to contract, grant, accreditation and agency requirements.
• Attend staff meetings, on-going in-service training and reflective supervision as required.
• Participate on appropriate agency, department and community planning teams.
• Performs other related duties as assigned.

Qualifications / Requirements :

Champions for Children, Inc. is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship / immigration status, veteran status or any other protected status. Participates in E-Verify. DrugFree Workplace