Patient Representative

Patient Representative

JOB SUMMARY

The Patient Representative is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes.

DUTIES AND ESSENTIAL FUNCTIONS

Overall performance rating of below indicated essential job duties :

Rounds on patients and family members daily to ensure excellent service & quality care & shares rounding feedback with Team Members and Leaders

Reinforces and recognizes team members and leaders behaviors that drive excellent service and quality care

Creatively problem solves with patients, family members and KDHS Team Members and Leaders to quickly resolve any issues or concerns

Looks for process improvements and makes suggestions for improvement

EDUCATION / LICENSE / CERTIFICATIONS / OTHER REQUIREMENTS

Minimum requirement :

High school diploma or equivalent required and 2 years’ experience working in customer service

Excellent communication skills

High level of empathy

Excellent problem solving skills

Ability to de-escalate volatile situations

Ability to thrive in a fast paced environment

Proficient in Microsoft Office

Preferred qualifications :

Bachelor’s Degree

5 years’ experience working in customer service

WORKING ENVIRONMENT

Office environment and Patient care areas / departments

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers.

The noise level is usually moderate

PHYSICAL DEMANDS

Constantly operates a computer and other productivity machinery such as printer / copier

Constantly required to move about throughout the hospital

Constantly required to maintain a stationary position when conducting patient rounds

Constantly required to lift and / or move items up to 10 pounds.

Frequently required to lift and / or move items up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

PIacaa0c01e7e5-30511-38958577