Onsite Software Training Specialist

Job Description

Job Description

Join our award-winning A-Team!

Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you.

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we're well-versed in OEM standards and the intricacies of a dealership or group's local business.

As a Software Training Specialist you will travel to various US automotive dealerships to provide expert training for both new and existing customers. You will have the opportunity to work directly with dealership personnel to understand their unique workflows and provide a personalized solution to improve their business processes, customer satisfaction, and return on investment. This role requires extensive travel (up to 75% of the time) and a deep understanding of the automotive industry's service, sales or marketing functions.

Key Responsibilities :

• Onboarding & Training : Lead onboarding sessions and deliver training on a variety of SaaS products for automotive dealerships.
• Consulting : Analyze each dealership's workflow and processes, offering tailored recommendations customized to enhance their operations.
• Quality Assurance : Conduct various product quality assurance checks before training sessions and deliver webinars to ensure customer understanding.
• Collaboration : Work closely with Client Success, Technical Support, and Onboarding to support customers, resolve issues, and enhance the functionality of our software.
• Troubleshooting : Identify and troubleshoot software functionality issues, offering temporary workarounds and troubleshooting steps.
• Industry Knowledge : Stay up to date with industry trends to ensure your expertise remains relevant and impactful.
• Product Analysis : Using relevant feedback gathered from the field, provide insights as to the strengths and weaknesses of Affinitiv products in comparison to its competitors.

Position Requirements :

Work from Here

At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.