Head of Account Management

Who You Are :

You are a strategic, outcomes oriented leader who excels at driving account growth and cultivating exceptional customer relationships. As a true player coach, you lead from the front, balancing hands‑on ownership of key accounts with the ability to mentor, elevate, and inspire a high performing team. You thrive in fast paced, high growth environments and know how to build structure where it doesn’t yet exist. You bring a strong SaaS background, a customer centric mindset, and a passion for creating scalable, repeatable processes that deliver measurable value. You are energized by the opportunity to help shape the future of mortgage technology and build a best in class Account Management function.

Does this sound like you? If so, apply today & let’s start the conversation!

What You’ll Do :

• Lead and coach Polly’s Account Management function, serving as both a hands‑on account owner and player / coach to one direct report. You’ll set the standard for excellence in commercial relationship management while actively managing a portfolio of key accounts.
• Drive account expansion and commercial growth, identifying and executing on cross‑sell and upsell opportunities in close partnership with the Customer Success team, who lead renewals.
• Define and operationalize the Account Management charter, establishing clear goals, metrics, and scalable playbooks that balance customer value with business impact.
• Develop and execute strategic account plans to strengthen executive alignment, expand product adoption, and position Polly as a long‑term strategic partner.
• Cultivate deep, multi‑threaded relationships across customer organizations, ensuring Polly is seen as a trusted advisor and embedded in clients’ strategic initiatives.
• Collaborate cross‑functionally with Customer Success, Product, and Revenue Operations to deliver a cohesive customer experience and align on growth opportunities.
• Continuously improve systems, processes, and insights to increase visibility, efficiency, and effectiveness of commercial account management activities.

What You Have :

Why Join Polly?

#J-18808-Ljbffr