Contact Center Assistant I - Lewisburg - Days

Job Opportunity

Performs a variety of support functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration, and insurance record management. Full-time : 80 hours / biweekly Monday - Friday starting as early as 8 am and may include 1 evening per week until 8 pm. Includes a Saturday rotation. Work environment : This position may be a work-from-home opportunity after 3-6 months of onsite training in Lewisburg, PA. Call center assessment will be required at time of application.

Essential functions :

• Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner.
• Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff.
• Identify customers' needs, clarify information, research issues and provide solutions and / or alternatives.
• Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient's electronic health record as appropriate).
• Maintain accurate and comprehensible documentation of caller's needs in the patient's electronic health record.
• Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient / practice.
• Build sustainable relationships and engage customers by going the extra mile.
• Schedule patient appointments within established parameters.
• Collect accurate financial and demographic information for registration when necessary.
• Pages providers as needed for consults.
• Meet department / team qualitative and quantitative targets.
• Possess strong computer skills and the ability to maneuver multiple resources.
• Utilize communication "scripts" when handling specific topics.
• Comply with all HIPAA rules and regulations; obtain 2 patient identifiers with each interaction.

Common expectations :

Qualifications :

Benefits offered :

Quality of life : Central Pennsylvania offers an idyllic blend of small cities and towns-including Lancaster, York, Gettysburg, Lebanon, Chambersburg, and Waynesboro-surrounded by welcoming suburban neighborhoods and pristine rolling countryside. Our communities are conveniently situated within a short drive of major cities like Philadelphia, Baltimore, and Washington, D.C., as well as Pennsylvania's scenic Pocono Mountains to the north. Here you'll find affordable home prices and living costs. Plus, there's an outstanding selection of schools, nearby colleges and universities. The area abounds with recreation and activities, including the famous Hersheypark and ZooAmerica and historic Gettysburg National Military Park; numerous state parks that offer hiking, mountain biking, and kayaking; and charming river towns featuring great restaurants, museums, shopping, antiquing, and more. Air, rail, and public transportation links are also very reliable. You'll feel right at home in our region. And, with so many places in which to live and practice, you're sure to find a WellSpan career that's a perfect match for you and your lifestyle.

WellSpan Health is an equal opportunity employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.